Comment:
"I don't want to go to heaven if it's full of religious freaks." -My mom
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Recent Surveys:
1) Would you consent to having a photograph taken of your retina?
2) What is your favorite cover version of a song?
3) Are you a sociopath?
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Recent Comments:
| Jump to Survey | I am going to choose "somewhat".
Over the past five years or so, my company has been scaling back US operations and outsourcing to India, Mexico, The Phillipines, and China. Our call centers have been practically wiped out. Five call centers across the country have been shut down and outsourced. The most complex functions for the most important clients are still handled out of the one call center left in the US: mine.
The company bases client satisfaction with the decision to outsource solely on reports that are made by the US based call center employees, who rarely (if ever) talk to the lower level clients who deal mostly with the outsourced call centers. Also, tight time restraints are placed on the US based call center employees, which makes it nearly impossible to follow through on every complaint that they do get.
The company is not retaining clients because they are using shoddy data. They either do not recognize or refuse to recognize the fact that they have chopped off their own feet.
We are being moved to a smaller facility; much of the staff works from home. Also, all of the industrial functions that were contained in the same facility as the call center have been outsourced. The last time a company I worked at downsized to a smaller building, they eventually laid everyone off and shut down. I am not confident that I am viewed as necessary. I expect that eventually, the company will make the decision to oursource all of customer service. When they lay me off, I will take my severence, unemployment, and any other assistance I can get and go back to school. I'm kind of looking forward to it as much as I am scared of it. | | Jump to Survey | > yes... I'd like to sleep more,
> but seem unable to
My thoughts exactly.
| | Jump to Survey | Not yet. But I'm afraid: very afraid.
Being prone to skin infections that do not like to heal, it would be a bad idea to have itchy bites all over my skin all of the time.
My daughter's best friend lives in a house with bed bugs. The family is not the type to try to deal with the problem. Because of this, the girls haven't been playing together much. I don't know what to do except to not let the girl and her toys and clothes in my house. |
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