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single13-Apr-2013hypothetical questionthey Survey Central Subscriber by votes28160.7%


Would your opinion of a company be affected in a negative way?

You receive an email response from Customer Service containing very noticeable typos, spelling errors, or incorrect grammar.

The information provided is accurate and satisfies your needs.

Does this still negatively affect your view of the company?


posted 13-Apr-2013 10:30pm  
It definitely would.
posted 14-Apr-2013 12:09am  
Yes, very much so.
posted 14-Apr-2013 2:17am  
Enheduanna Survey Central Subscriber
posted 14-Apr-2013 11:05am  
Maybe. If it's a big company with the resources to hire and train customer-service people who can write reasonably well, then I would be negatively impressed. But if it was a small company, maybe one where the owner did everything, then I would cut them some slack. If they make a good product but can't spell, I don't think I'd care much.
LindaH Bronze Star Survey Creator
posted 14-Apr-2013 11:22am  
Depends. Small companies might have excellent whatever-they-sell, but might not have the resources to hire someone to write mail. I would wonder why they didn't use spell check, though.
posted 14-Apr-2013 12:51pm  
Not necessarily to any significant extent, but I'd certainly raise an eyebrow.
posted 14-Apr-2013 2:23pm  
Yeah, I'd think that they hire idiots.
posted 14-Apr-2013 5:56pm  
Just a little, so I said "no". I think it's very likely I'd forget it happened soon after. It's unlikely to cause me to stop using them.

I am sometimes bad with typos and I often type messages to my customers. So, I hope this effect isn't too bad.
Biggles Bronze Star Survey Creator
posted 14-Apr-2013 6:25pm  
posted 15-Apr-2013 5:40am  
An occasional typo I overlook. If it is loaded with them then yes that is a big negative.
posted 16-Apr-2013 10:14am  
Yes, I can be a bit of a grammar pedant. I would assume that, if this is the person they have representing themselves then they clearly don't care enough about me or my services.
I have this issue with my company as we hire a lot of people whose English is their second language. They are wonderful people. The problem comes with some of their internal and external correspondence. Its too easy to feel that a lack of care or education is behind the sloppy grammar, spelling and other key features of the English language.
We are trying to put a lot of effort into improving this with support and a few extra curricular courses.
(reply to Dino) posted 19-Apr-2013 10:43am  
You know, I think what you're saying has a lot more to do with education because I've met many ESL people whose spelling and grammar is far superior to your average native English speaker because they actually took time to make sure they are writing properly. They studied English for years so they know all the rules.
(reply to Iseult) posted 19-Apr-2013 11:09am  
I always think about the cartoon character, Apu, in The Simpsons. His spoken grammar is pitch perfect - compared to 'the locals' who speak in a more relaxed manner.
As for our company, we have a few Polish people who, only out of habit miss out the article 'the'. So you get email saying: "I can find our learner on database. I don't think we've received certificate. I have seen pass reports to confirm this.". I understand what is being said, to be fair. The lack of 'the' just makes it seem very broken.
(reply to Dino) posted 19-Apr-2013 1:11pm  
Well Polish doesn't have definite/indefinite articles and trust me they're not the easiest thing to wrap your head around. My first language doesn't have them either. I came to Canada when I was 12 and I think I mastered most aspects of English language pretty well, except for the articles. I still have to think twice when using them in writing and half the time I think I get them wrong.

I had an Ecuadorian colleague and her grammar was perfect except for the order of words. It was always extremely awkward and sometimes downright funny.
posted 22-Apr-2013 10:35pm  
Yeah, it would give me a negative impression of the company.
posted 23-Apr-2013 2:05pm  
Yes and no it all depends on the type of company or stores
posted 13-Oct-2013 2:38pm  
Yes. I would expect that someone client facing for an organization should be doing so in a professional manner, and I find things like this unprofessional.
(reply to Zang) posted 13-Oct-2013 2:42pm  
> Yeah, I'd think that they hire idiots.

Given the breadth of that pool to pull from I'd say that's a safe bet with most companies.
Biggles Bronze Star Survey Creator
posted 17-Dec-2017 7:35am  
One of my bosses wrote a discharge summary for a patient (usually a job for a junior doctor). My juniors know that I expect a decent standard of written English, and I spot check them from time to time. My boss wouldn't let me check his before it was sent out with the patient. When I looked at it later, it had two typos <sigh>

Still, far from the worst discharge summaries I've read. My pet peeve is when people refer to the patient as 'Patient' rather than using their name. They get a copy of the letter, so I think it's offensive to not use their name.

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