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TypeCreatedCategoryCreatorSortVotesHidesRating
multiple2-Mar-2009computers/internetcloudhugger by votes32557.1%

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Have you ever asked an automated customer service rep a question on line?

When you are on a website, and are in need of assistance, sometimes the site has an automated service representative available. You type in your question and it automatically answers your question.



VotesAnswer
8No.
7Yes, I have and it was very helpful.
6Yes.
2I've only dealt with live assisted help.
2I've never done this.
1Yes, I have and it was a snarky response.
1Other. Thank You!
0I don't know if they were live or not.
0I've only done it for fun.
0I'm going to look for one right now...brb...

UserComment
Galomorro Bronze Star Survey Creator Gold Qualifier
posted 3-Mar-2009 10:59am  
Yes and it was helpful; Apple was one of the most used for this sort of thing. This is my preferred way to get help.
FauxLo Survey Central Gold Subscriber
posted 3-Mar-2009 1:16pm  
Yeah, I do this, but it's a crap shoot. Sometimes you get luck and sometimes you don't.
dab Survey Central Subscriber Gold Qualifier
posted 3-Mar-2009 1:46pm  
It was generally not helpful.
cerealkiller Silver Star Survey Creator Gold Qualifier
posted 3-Mar-2009 2:43pm  
Never recall seeing that. Only links to FAQ's. I have used a website live chat service rep though.
JessicaWoman99
posted 3-Mar-2009 8:46pm  
No probably not
cloudhugger
posted 4-Mar-2009 9:28am  
Yes, and I got a lot of snarky ansers. The robot thought I was insulting it. It threatened to hang up on me. I guess my question wasn't clear enough.
Amanda
posted 5-Mar-2009 2:10am  
Yeah. I've done this with Cingular...well, it's AT&T Wireless now. They didn't help a bit. No matter what I asked, I got about the same response. So, I started asking it weird stuff. Yeah, I need a hobby.
gambler Gold Star Survey Creator Gold Qualifier
posted 5-Mar-2009 7:01am  
Yes, I have and it was very helpful........yes my poker sites have this
Enheduanna Survey Central Subscriber
posted 5-Mar-2009 8:03am  
I don't think so.
LindaH Survey Central Gold Subscriber Gold Star Survey Creator Survey Qualifier
posted 6-Mar-2009 12:41am  
No, but after reading cloudhugger's and Amanda's answers, I want to. * evil smile *
Iseult Survey Central Subscriber Silver Star Survey Creator Gold Qualifier
posted 6-Mar-2009 10:51am  
Yes.

Recently the mic on my cellphone broke (well, it was more that I broke it). I went to Sony Ericsson's website and spoke to a representative online. 'Ivan' helped me out.
they Bronze Star Survey Creator Survey Qualifier
posted 7-Mar-2009 9:10am  
No... but I'm curious.

My customer service center doesn't offer this.
VanillagirlDee 1 year anniversary at Survey Central today!
posted 20-Mar-2009 1:24pm  
Yes! and I love it ...Anything to get things done faster..lol
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