| User | Comment |
|---|
they   | | posted 26-Dec-2007 12:05am |
It is all about them.
I work in customer service. All I do all day is fix mistakes. Some of them are the company's fault, most are the customer's fault. I'll do anything I can to fix what's wrong. A lot of people that call customer service don't seem to understand that. They think that for whatever reason, I'm personally trying to screw them over. It's very frustrating. |
LindaH    | | (reply to they) posted 26-Dec-2007 12:10am |
 I never looked at it that way before, but yeah, It is all about them! |
| they | | (reply to LindaH) posted 26-Dec-2007 12:15am |
I've always looked at it this way: these people practically sign my paychecks. I'm here to make things work for them. Ungrateful bastards  |
| LindaH | | (reply to they) posted 26-Dec-2007 12:18am |
Yeah, They are the reason you have a job. I always realised that, but I never connected that "It's all about me" phrase with being literally true about customers until this survey + your answer. |
| JessicaWoman99 | | posted 26-Dec-2007 12:38am |
As always treat the customer as a VIP even if the building is on fire the customer comes first |
| JessicaWoman99 | | (reply to LindaH) posted 26-Dec-2007 12:39am |
> I never looked at it that way before, but yeah, It is all about
> them!
Just kick their butt right out the door if they become a pain! you know where
|
| LindaH |
And then watch as your job goes bye-bye. |
| JessicaWoman99 | | (reply to LindaH) posted 26-Dec-2007 12:53am |
> And then watch as your job goes bye-bye.
Time for the pink slip your FIRED"" hee hee oh well I can work in Washington D.C. and have loads of fun with
Secret Service |
| LindaH | | posted 26-Dec-2007 12:58am |
I sent you a reply, and then deleted it. I wonder if you saw your number change. |
Melf  | | posted 26-Dec-2007 6:47am |
Try to be agreeable while still maintaining policy, no matter how idiotic the customer seems |
bill  | | posted 26-Dec-2007 7:07am |
"Try to be agreeable..." is the closest. I guess there's a lot of backlash to this concept of "The customer is always right", and I can understand why. But, it's kind of sad too, because I think the concept is valid and important. Basically, it means that you should never argue with a customer. That you should take special care to make them feel happy about whatever the situation is. It's just psychology. But, the ramifications are important. If you treat a customer badly, it has a number of bad side-effects that damage your business. On the other hand, a good customer service interaction can bind them to your business for life, and they'll tell all their friends what a great company you are, etc.
I've heard that Cadillac cars have a very high rate of customer satisfaction, while also having a higher than normal rate of repair. Why is that? It's because Cadillac takes care of their customers. So, even though they are in the shop a lot, they still love their Cadillac. Psychology. |
| mrmarm | | posted 26-Dec-2007 8:39am |
Suck up as much as is believable. |
| Lahdee | | posted 26-Dec-2007 8:42am |
If the customer is the most important person in the building, what about the other customers? Or does that just apply to the ones with NPD?  |
| cloudhugger | | posted 26-Dec-2007 11:43am |
Try to be agreeable while still maintaining policy, no matter how idiotic the customer seems
OR "what Enheduanna said"
Someone sounds bitter.
The customer is innocent till proven guilty. Once proven guilty, they are still respected, but just once. It's a game of get-a-long and a matter of how bad you want that almighty dollar. Is it worth losing a sale to an arrogant, selfish stubborn, rude costumer? mmmmsometimes. Is the customer chasing away better customers? Is the prospect of more sales to a disagreeable shopper higher than a one time being taken advantage of? There are so many extenuating circumstances it's hard to say what the correct respons would be. I have been on many sides of this. I was the bitter one on both sides, and the compromising one on both sides. It's just a game. |
| Lahdee | | posted 26-Dec-2007 11:49am |
oh, I'm not bitter at all. I kinda meant this to be half funny but I should have been more creative and added some silly options. i used to be a cashier, so i answered 'try to be agreeable while still maintaining policy'. i have been a sahm for many years but i have witnessed such hostility from fellow customers in stores, and it's just unreal to me how many have such high expectations and mean attitudes. the employees should always be respectful, even if customers are being stupid, but some customers are real buttheads sometimes. lol |
Galomorro  | | posted 26-Dec-2007 11:57am |
Try to be agreeable while still maintaining policy, no matter how idiotic the customer seems. |
| Enheduanna | | posted 26-Dec-2007 12:15pm |
Probably something along the lines of "Try to be agreeable while still maintaining policy, no matter how idiotic the customer seems." |
| Enheduanna |
You anticipated my response! |
| MagicalJamie | | posted 26-Dec-2007 12:33pm |
The customer gets undivided attention, even if the building is on fire |
| Lahdee |
|
| LJD | | posted 26-Dec-2007 1:07pm |
It was good public relations. Today, so many of the retail people just don't have the proper manners, refinement for good PR.
Recently, we went to a well known chain restaurant. I think the place hired all illegal aliens....however, I did like the waitress, who spoke English with a hint of accent, she had a sweet personality.. My sister had ordered a chicken quesidea (don't know the spelling). When she received it, there was only bacon in the quesidea. She asked the waitress where the chicken was, said there was only bacon. The waitress said there was also bacon in the quesidea. I asked to taste it, and sure enough, there was only bacon. The waitress offered to get her another quesidea, (good PR) or salad. My sister humhawed around, so I said she'll take another chicken quesidea. Well, when the waitress came back with the same quesidea, with the chicken on the plate, on the side, I almost fainted. The restaurant is so poorly managed, they just don't have good PR, don't know how to treat the public....the manager or the cooks need lessons in proper public relations. Years ago, retail and managers knew how to treat customers. |
| FauxLo | | posted 26-Dec-2007 1:12pm |
FoxTurtle thinks the turtle should always be right, so... |
| Enheduanna | | (reply to Lahdee) posted 26-Dec-2007 2:11pm |
that's funny! |
| ausfox | | posted 26-Dec-2007 4:43pm |
It just means that you should always give good customer service. |
| cloudhugger | | (reply to Lahdee) posted 26-Dec-2007 4:48pm |
I worked at a few retail stores, oh have I got some assinine customer storys...hoooo....but, again, I have been treated unfairly as a customer. The rule of "the customer is always right" is a good one. |
| cloudhugger |
jerk!!
I mean...see! I so cockingly told you so! |
| Enheduanna |
Now I'm going to have to start answering "what cloudy said." |
| moviesnob | | posted 26-Dec-2007 8:35pm |
It means the company has no respect for it's employees. |
| RGirl | | posted 26-Dec-2007 9:09pm |
...no matter how idiotic the customre seems. |
| Iseult | | posted 26-Dec-2007 9:50pm |
Customers are wrong 80% of the time. You know why? Because they're not the ones working. They usually have no vacabulary, half the time I have to guess what they're asking about (gift certificate and gift receipt are two completely different things), and the other times they don't read, etc. I hate working in retail.
I remember once, I was processing a debit card payment. Anyway, long story short, we got into an argument because they wanted their receipt and I said it's pointless because the machine didn't even read the card. Few arguments later the dog replies to me with 'the customer is always right'. I just walked away and rufesed to continue helping them.
|
| cloudhugger |
careful... |
| RGirl | | (reply to LJD) posted 26-Dec-2007 11:24pm |
Why do you suppose they put it on the plate? I'm guessing so you couldn't claim there was no chicken? |
| Amanda | | posted 27-Dec-2007 3:56am |
Try to be agreeable while still maintaining policy. Basically, you make the customer feel important. If the customer is an idiot or hard to deal with, you trick them into thinking they're getting it their way while you're actually following store policy. |
| LJD | | (reply to RGirl) posted 27-Dec-2007 10:24am |
The COOK WAS LAZY. If you saw the first quesidea, you'd KNOW there was no chicken. My sister let me taste it, and I agreed with her. The restaurant has poor management, the cooks are right down lazy. |
| kcthedog | | posted 27-Dec-2007 12:31pm |
 Other!
The phase “The customer is always right!” Is not to be taken literally, it is an attitude that all merchants should take in order to keep a proper consumer relationship. Customers can be, and quite frequently are “wrong”, but the merchant in attempt to provide quality goods and services should give the customer the benefit of the doubt if there is a question with the exchange. Doing business is “all about the customer” they are the only reason anyone does business, to disregard them would be detrimental to a successful enterprise! I have no idea when it was first used, I imagine very early in the history of commerce.
|
| autumnlight | | posted 27-Dec-2007 5:02pm |
I used to hate this, when I was a waitress. The customer is NOT always right, sometimes the customer is an ARSEHOLE. |
| Lahdee | | posted 27-Dec-2007 8:20pm |
I honestly think very insecure people who feel unimportant and insignificant actually use their status as a customer to feel self important. If it means demanding, arrogant behavior, and being a control freak, that's what they'll do to feel important.
The whole expectation of 100% attention, even if they're getting great service, makes me wonder about the person, really. |
| labjog | | (reply to Lahdee) posted 27-Dec-2007 10:43pm |
Yes, I know what you mean. I have had to wait on customers before that I have really had to grit my teeth and bite my tongue to be nice to them. Some people do use there "customer status" to be total ass holes. |
| kcthedog |
> I used to hate this, when I was a waitress.
> The customer is NOT always right, sometimes
> the customer is an ARSEHOLE.
You misspelled butt-hole! |
| kcthedog | | (reply to labjog) posted 28-Dec-2007 3:37am |
> Yes, I know what you mean. I have had
> to wait on customers before that I have
> really had to grit my teeth and bite
> my tongue to be nice to them. Some people
> do use there "customer status" to be
> total ass holes.
I am not sure if "ass hole" is the same as "butt-hole" ass all by itself makes me think of a donkey, butt-hole all run together gives me whole different image!
|
| labjog | | (reply to kcthedog) posted 28-Dec-2007 12:36pm |
> |> Yes, I know what you mean. I have had
> |> to wait on customers before that I have
> |> really had to grit my teeth and bite
> |> my tongue to be nice to them. Some people
> |> do use there "customer status" to be
> |> total ass holes.
>
> I am not sure if "ass hole" is the same as "butt-hole" ass all by itself
> makes me think of a donkey, butt-hole all run together gives me whole
> different image!
>
>
 
|
| southernyankee | | posted 28-Dec-2007 2:40pm |
Bend over backwards to a large extent because they got the money, but up to some point. When they start to threaten other customers or employees or make their lives miserable thats probably when the cross the line.
I am so glad I don't have to work customers. |
| autumnlight | | (reply to kcthedog) posted 30-Dec-2007 9:33pm |
Lol nope, I spelt it properly! |
