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single21-Sep-2007lawmoviesnob Survey Central Subscriberby votes53563.3%

  Do you believe retailers have the right to inspect your purchase, after you have paid for it, but before you leave the store?

This survey was inspired by one person's experience when they refused to let a Circuit City employee inspect their package as they were on their way out the door after buying merchandise in the store. The blog entry that details his experience is here: http://www.michaelrighi.com/2007/09/01/arrested-at... with an overall follow-up posted here: http://www.michaelrighi.com/2007/09/20/success/. The entries are rather long, so I don't expect them to be read before answering the survey.

For this survey, assume you have just bought an item at any retailer, and are walking straight from the register to the exit doors, and an employee immediately at the door stops and asks to see only your store package and your receipt. There is no sign posted stating random inspections will take place.

VotesAnswer
23Yes, I think it is fine to ask to inspect the merchandise.
7No, I do not think the store has that right.
6I do not know.
1Other answer

UserComment
Enigma
posted 22-Sep-2007 12:19pm  

That was quite some story.
moviesnob Survey Central Subscriber
posted 22-Sep-2007 12:22pm  

I don't have a problem with this, as long as it's done in a respectful manner and as quickly as possible.
Galomorro Bronze Star Survey CreatorGold Qualifier
posted 22-Sep-2007 12:29pm  

No. That happened to me once a long time ago and I immediately complained to management -- and got a letter of apology. Unless they state so, they should not do that. They're supposed to have all sorts of techniques for detecting shoplifters - mirrors, guards, tags, etc. No goodwill can come from inspecting peoples' packages -- they need to be sure they've shoplifted something before they do that. These days I'd complain all over the Internet about the store besides directly.
Enheduanna Survey Central Subscriber
posted 22-Sep-2007 12:30pm  

I think it's fine for them to check to make sure you paid for everything in your bag. A lot of stores have problems with shoplifting, and even walking straight from the register, I'm sure some people manage to conceal stolen items in their bags. It's not like they're taking down a list of what you personally bought and sending it to the federal government or something. (Of course, the registers might be doing that already!)
Melf Survey Central SubscriberBronze Star Survey CreatorGold Qualifier
posted 22-Sep-2007 12:51pm  

I don't know. I'm guessing they do have the right; it's their premises.
LindaH Survey Central Gold SubscriberGold Star Survey CreatorSurvey Qualifier
posted 22-Sep-2007 1:05pm  

Yes, but only the bags/packages containing their merchandise. Warehouse stores do that all the time, you have to show your receipt and they look in your cart.
The story details a totally different aspect of the issue. I'd support the guy in his case against the police.
cloudhugger Survey Central SubscriberSilver Star Survey CreatorThis user is on the site NOW (3 seconds ago)
posted 22-Sep-2007 2:04pm  

Yes, I think it is fine. Hope I don't piss anyone off with this answer.
cloudhugger Survey Central SubscriberSilver Star Survey CreatorThis user is on the site NOW (3 seconds ago)
posted 22-Sep-2007 2:06pm  

Oh, and I didn't read the link provided *wry smile* . It's the dial up from hell, I hope you understand.
darkshadowsseeker
posted 22-Sep-2007 2:37pm  

Considering the fact that major stores like Circuit City have security cameras everywhere, including cameras that cover the parking lot area, there is no need for them to inspect packages. Many of the retailers in my area have security gates that you pass through as you exit & an alarm is triggered if you pass through with an item that hasn't been scanned by a sales clerk. If you set the alarm off, then the store should be checking your receipt, but if you didn't, they shouldn't.
Also, if checking receipts of exiting customers is store policy, the store needs to posts signs stating said policy & make certain that it's not done in a discriminatory manner. There have been cases where major retailers have singled out black people while letting white people exit without having their receipts examined.
llamamama
posted 22-Sep-2007 2:51pm  

I feel they have the right to inspect bags..and I think that guy is a moron.
Biggles
posted 22-Sep-2007 3:27pm  

Yes, of course they have the right to ask if they can inspect the merchandise. You also have the right to refuse - but if you do, they will probably call the police, and you won't be able to refuse them.
Biggles
(reply to moviesnob) posted 22-Sep-2007 3:29pm  

I really was the first (and so far, the last)...*wry smile*
darkshadowsseeker
(reply to moviesnob) posted 22-Sep-2007 3:38pm  

moviesnob Survey Central Subscriber
(reply to Biggles) posted 22-Sep-2007 3:46pm  

lol . .. I'm sure it's coming!
Biggles
(reply to moviesnob) posted 22-Sep-2007 3:46pm  

*grin* Especially with Galomorro's comment. That had me snickering away *smile*
moviesnob Survey Central Subscriber
(reply to darkshadowsseeker) posted 22-Sep-2007 3:48pm  

Interesting. And pretty sad as well.
darkshadowsseeker
(reply to moviesnob) posted 22-Sep-2007 4:39pm  

I agree.
MacGregor
posted 22-Sep-2007 6:16pm  

Not on a regular basis - only if they suspect shoplifting.
MacGregor
(reply to darkshadowsseeker) posted 22-Sep-2007 6:32pm  

That is terrifying! Wal-Marts always freak me out a little. I don't feel totally safe there.
romkey Survey Central Gold Subscriber
posted 22-Sep-2007 7:45pm  

I think that yes, they have the legal right to ask to inspect your purchase as you're leaving. You are still on their property.

Is it fine to ask to inspect merchandise? No. I think it's a bad idea to treat your customers as if they were criminals, though, and this case, like other similar recent cases, are particularly moronic.
ultamate
posted 22-Sep-2007 8:59pm  

I think it's fine if the alarm goes off, other wise I don't see the point. I don't really care though if they do.
darkshadowsseeker
(reply to MacGregor) posted 22-Sep-2007 9:23pm  

I dislike Wal-Mart myself, but it's not because I feel unsafe. My biggest beef is that if I have difficulty finding something, there isn't a clerk to be found. It's like they hide from me or something.
MacGregor
(reply to darkshadowsseeker) posted 22-Sep-2007 9:37pm  

I know what you mean. They hire the absolute minimum amount of people. I also hate how you have to wait forever in line because there aren't enough cashiers and then grab your own bags off that weird bag-carousel thingy.
darkshadowsseeker
(reply to MacGregor) posted 22-Sep-2007 9:49pm  

I used to try & do the self checkout thingie if I had just a few things, but I always seemed to get stuck behind someone who couldn't seem to figure out how to scan & bag their purchases. Not to mention some seniors can't understand how to use a debit card. I got stuck behind one last time I went to Wal-Mart & the clerk was trying to make her understand that she had to swipe the card first, then enter her PIN.
Amanda
posted 22-Sep-2007 10:20pm  

No. Once you pay for it, it belongs to you. It's no one's business what you purchases. They do this at Wal-Mart and it pisses me off. Depending on my mood, I won't let them see my receipt. If they think I stole something, they're welcome to call the police.

What really annoys me is when the person at the door sees you at the register, then wants to check your receipt. It's like they're on some kind of power trip.
mrmarm
posted 23-Sep-2007 12:17am  

I guess.
RGirl
posted 23-Sep-2007 12:59am  

I think it is fine. Are you hiding something or just in a hurry?
Irene007 Survey Central Gold SubscriberThis user is on the site NOW (23 seconds ago)
posted 23-Sep-2007 3:01am  

Sure, they do it to everyone at Price Club and don't post it....
rustygirl50
posted 23-Sep-2007 11:39am  

They should keep thier noses out of my bag. If a buzzer goes off, Then that's why they have security.
Lahdee Bronze Star Survey Creator
posted 23-Sep-2007 12:06pm  

Why should it matter? The store employee who rings up the purchase sees everything you buy and gives you the receipt. Why should anyone have a problem with another employee seeing what you bought as well, and looking over the receipt? Not everything stolen will beep. I dont see why anyone has a problem with stores making sure everything going out has been paid for. Don't take it personally. They just want to keep loss and costs down!!
southernyankee
posted 23-Sep-2007 1:45pm  

Yes, you are on PRIVATE property and they have the right to inspect your bags and even detain you if they have a good reason to be suspicious. Whether it actually works or not is not the issue. Sorry, the law sides with the store.

Arresting someone for not producing their license, well, now thats bullcrap.
JessicaWoman99
posted 23-Sep-2007 2:03pm  

The store does not have the right to inspect out purchase get out
JessicaWoman99
(reply to MacGregor) posted 23-Sep-2007 2:06pm  

An alarm goes off at a Wal-Mart they will think it was you, you are guilty everybody will be staring at you Blush""
Lahdee Bronze Star Survey Creator
posted 23-Sep-2007 2:19pm  

Im not embarrassed in the least when the alarm at WM goes off. They go off more often for mistakes than for someone stealing anyway. The last time, it was some expensive batteries that weren't run across that demagnetizer thingie. *shrug*
moviesnob Survey Central Subscriber
(reply to Lahdee) posted 23-Sep-2007 2:22pm  

I worked in retail for 4-5 years. The alarm went off all the time for trivial things. A lot of times it would be people walking in, who would immediately indignantly exclaim, "I'm coming IN!
moviesnob Survey Central Subscriber
(reply to Lahdee) posted 23-Sep-2007 2:26pm  

I worked in retail for 4-5 years. The alarm went off all the time for trivial things. A lot of times it would be people walking in, who would immediately indignantly exclaim, "I'm coming IN!" We'd then just ask them if they bought something electronic somewhere that might not have been deactivated. We had a Gamestop in our mall, that since they took all the games out of the boxes and behind the counter, didn't have an alarm system or a de-activator. That didn't stop the manufacturer's from putting security tags in, and the customers would be setting off alarms all over the mall. We were usually able to deactivate whatever they had. I've also had it go off due to tags left in shoes, in wallets (they're usually inside the pockets), from the big ink tags left on clothes from other stores, all kinds of stuff.
LindaH Survey Central Gold SubscriberGold Star Survey CreatorSurvey Qualifier
(reply to moviesnob) posted 23-Sep-2007 2:34pm  

> We had a Gamestop in our mall, that
> since they took all the games out of the boxes
> and behind the counter, didn't have an alarm system
> or a de-activator. That didn't stop the manufacturer's
> from putting security tags in, and the customers
> would be setting off alarms all over the mall.

The mental image is amusing.
bill Survey Central Gold SubscriberBronze Star Survey Creator
posted 24-Sep-2007 11:10am  

I didn't read the linked blog entries, but I would think that this sort of thing is necessary to guard against shoplifting. I'm assuming that the person inspecting the bag has some kind of probable cause.
cerealkiller Bronze Star Survey CreatorSurvey Qualifier
posted 24-Sep-2007 1:45pm  

What's the big deal. That is standard at Costco, and the Walmarts here sometimes ask to look at receipts.

What they cannot do is physically prohibit you from leaving the store. That is considered an actual arrest and makes them liable for you to sue them for all their money.
EyesOfCharisma
posted 24-Sep-2007 5:44pm  

At Sam's club you walk up to the lady with the highlighter and she glances in your cart to see if everything is ok... then marks your receipt with a highlighter. I find that ok, since everyone is subject to the same thing... Now if I was at a store and got singled out, I'd be pissed... Once a lady tried to grab my bag from me, and I snatched it back and gave her the look of the devil inside of me, and she changed her attitude to nicely say she needed to look through it... I woulda flattened that crotch otherwise
paulyw Survey Central SubscriberGold Star Survey CreatorSurvey Qualifier
posted 25-Sep-2007 1:51pm  

I hate that when people do that. You buy the stuff, and they inspect the stuff this does make me mad when they so this. One time I was leaving Best Buy, and I didn't buy anything, and they wanted to inspect my fanny pack (this was some years back) and they found my inhaler, and they wanted to know if it was my peresription inhaler.
LindaH Survey Central Gold SubscriberGold Star Survey CreatorSurvey Qualifier
(reply to paulyw) posted 26-Sep-2007 4:16pm  

That's nuts! It's none of their business.
autumnlight
posted 2-Nov-2007 1:18pm  

I think there are more important things to get upset about - just show him the package and be on your way.
Lahdee Bronze Star Survey Creator
posted 2-Nov-2007 6:10pm  

Bossier City Walmart now has me pegged as a shoplifter and they follow me around when I'm in the store. I thought it was a one time incident, but I was wrong. I'm just going to have fun with it. Pranking opportunities !!!
LindaH Survey Central Gold SubscriberGold Star Survey CreatorSurvey Qualifier
(reply to Lahdee) posted 2-Nov-2007 6:55pm  

I'd quit going there. I stopped shopping at Liquidation World for years after several different occassions of hearing "Security to (section of store)" every time I was in there. Even if it just was a theft prevention trick, it got old.
Lahdee Bronze Star Survey Creator
(reply to LindaH) posted 2-Nov-2007 7:01pm  

Were they calling it to whatever section you were in? Dont you think its weird to suspect a person, never catching them doing anything, and ALWAYS making them uncomfortable and continuing to think they are thieving any time they come in? It's weird. We've shopped there for years and this just started recently. James said "Well it's the season". I said "well they can catch real shoplifters and quit following me around!"
LindaH Survey Central Gold SubscriberGold Star Survey CreatorSurvey Qualifier
(reply to Lahdee) posted 2-Nov-2007 7:05pm  

You should just start acting weird. Dancing, singing, etc
Lahdee Bronze Star Survey Creator
posted 2-Nov-2007 7:21pm  

*grin* *laughing out loud* I could turn around and say "Can I help you? Are you finding everything ok?" How can they reply to that? They work there. I don't. I'm not *supposed* to know they work there, yet they know I don't. What are they going to say? "You work here?" I could tell them that I dont, I just like to help random people who seem to have a problem. *grin*



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