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multiple27-Feb-2006opiniontpstocks by votes42952.9%

  What methods of contact should a business offer its customers?

This is not asking which contact methods you would use, but which contact methods you want to have available to you.

VotesAnswer
20regular phone number
20website address / URL
17mailing address (if different from physical address)
17email address
16physical address (if different from mailing address)
16toll free phone number
10regular fax number
8toll free fax number
4other contact information - please specify
2I don't care what contact information they give me

UserComment
caviartaste
posted 28-Feb-2006 11:38am  

It should at least have an email address, web address, CONTACT INFORMATION - like a customer service department and phone number. Addresses are not always important if you're doing business over the net, unless you're sending THEM something. But phone numbers are always important. I always want a phone number for my records. Emails are great, but if something goes wrong - I want another method of contact.
Enheduanna Survey Central Subscriber
posted 28-Feb-2006 12:20pm  

I think a toll-free phone number and a website are the best options; those are what I like to use. I also like retail outlets for a lot of things, though. Fax I'm not interested in; e-mail is nice for some things but not necessary all the time.
cerealkiller Bronze Star Survey CreatorSurvey Qualifier
posted 28-Feb-2006 3:21pm  

Duhh, where's the choice for "all of them"?

MOST important is being able to find the damn contact info. It totally pisses me off on websites when it is apparent they don't want you to find out how to contact them.

For example, try finding out how to contact anyone at eBay.com. You have to go througha maze of other web pages, attempts to answer you with FAQ's, then if you email them you get a "canned" response. And, they never take action if you have a complaint against a seller or buyer.
Amanda
posted 28-Feb-2006 3:40pm  

It depends on the business. If it's local, then a physical address and phone number and I'm happy. If it's an online business then a website, email address, and phone number are good.
FordGuy
posted 28-Feb-2006 3:41pm  

Other: It depends on the buisiness transaction. Obviously more information is required to buy a home than a pack of gum.
ultamate
posted 28-Feb-2006 6:45pm  

I checked a bunch of them.If he/she is sexy I want their home phone number too, just in case.
Zang Survey Central Subscriber
posted 28-Feb-2006 9:47pm  

Whatever they've got. No point in keeping secrets. I would probably never use their mailing address, or their toll free fax number, but if they have one, it would be silly not to make it available.
Galomorro Bronze Star Survey CreatorGold Qualifier
posted 28-Feb-2006 10:07pm  

All except fax numbers. Since I don't do faxes, I don't care. I mean, if you have no access to a fax machine, you don't really miss it. For my own personal use, I would prefer to contact a company only at its email address and website, unless I came into the company in person for some reason -- like if it was local. But everyone should definitely always have access to a company's phone numbers, physical address and mailing address if different from physical address.
RGirl
posted 28-Feb-2006 11:49pm  

Everything, except the physical address, but now that I think of it, any way of contact should be available.
Solololo
posted 1-Mar-2006 1:24am  

*check* All of the above.
mve17
posted 1-Mar-2006 5:45pm  

They should contact me.. preferably by sending me free samples of stuff like shampoo and make up.. maybe even tea bags if they want woo woo
jzp Survey Central Gold Subscriber
posted 8-Mar-2006 4:13pm  

If they aren't online at this point in time I'm not interested in dealing with them.



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