| | Author | Message |
|---|
jekaba
| | #1 posted December 11, 2002 at 2:58am (EDT) |
Hi, Bill, how are ya? I was thinking about the many surveys lately that have been made that have either been abandoned or (and this is what I am wondering) have had some kind of difficulty and sometimes even deleted either out of frustration or even by accident (now this is where I am going). Also remember the 'newbie' that tried really hard to create, edit, delete by mistake, ask for help in feedback a little while back? I know from chatting with her that she really just couldn't figure all of it out. Like where it goes after you make it - how to find it - and if you haven't figured out the 'customize' it could be pretty difficult to find again. ANYWAY, I sometimes wonder if some of the 'newbies' even know they can, and most likely will, have to edit it at some point. I remember a few coming back and wondered 'where did my survey go'? What I am FINALLY getting is, do you suppose there could be a - maybe more specific and informational - page *before* you actually get to create the survey instead of *after*? I am not sure if that page is being fully read by everyone, or maybe understood. You know, to tell people how fun it can be, but that they also have some responsibility to tend to their surveys while in qual and to better explain to them what to look for and what to do about it? People seem to miss the parts about using an 'other' option and also to search before creating their survey, too.
What do you think? Thanks, Jek | bill  
| | #2 posted December 11, 2002 at 7:55am (EDT) |
I think you can lead a horse to water, but you can't make them drink.
I can put lots of text on a page that explains how everything works, but some people won't read it.
The page that comes up after a survey is made explains things well, IMHO. If a user chooses noty to read that page, I feel that's there loss. I don' think catering to lazy people will ultimately make the site better. | CarolL
| | #3 posted December 11, 2002 at 11:25am (EDT) |
Right on, bill. Glad to see that you are not an enabler  | jekaba
| | #4 posted December 11, 2002 at 12:15pm (EDT) |
Ok, I understand. Thank you. | they  
| | #5 posted December 11, 2002 at 12:33pm (EDT) |
I can tell you, after working with the public for a long time, that more text will do nothing. People just don't pay attention. There are a lot of lazy and/or stupid people out there whether you want to believe that or not. You can draw everything out for them and still, they will not understand. I hope that qualification filters these people out.. I spend a lot of time at work explaining things over and over to people who refuse to 'get' anything.. I doubt that bill has that kind of time... maybe it's better that those people don't stick around so that bill doesn't have to deal with it... because it wouldn't just be one time that he had to hold their hand... it would be the WHOLE time that person used the site.
But maybe I'm just bitter.
| jekaba
| | #6 posted December 12, 2002 at 12:51am (EDT) |
yes, i see you have a point there. i was just trying to avoid the 'just go away lazy and/or stupid people' concept, because i thought there may still be some good in there and some could 'learn'. but i guess 'we dont need 'em'...i just wonder if that is their loss or ours? oh well, such is life. thanks. |
Topic Page Hits: 1 today (1 in the last 30 days) |
