| | | Author | Message |
|---|
cprasky 
| | #1 posted October 3, 2009 at 2:10pm (EST) |
I hate when the customer reps at Verizon tell me this when I call my wireless provider over some issue. I first got a wireless phone in 2004 and I did not choose Verizon, I chose Alltel. Verizon has been foisted on me by circumstances beyond my control. Now that I am with Verizon though, I must say that I liked Alltel's customer service much better. And today, a brand new annoyance: Ever since I got a cell phone, I have been paying the bill over the phone. Suddenly, (starting last night) I can no longer do that. Every time I tried to pay over the phone, I have been connected to customer service. Last night, they told me to call back when they weren't closed. So I called back this afternoon. The first rep asked me how he could help me. I told him I just wanted to pay my bill and it had always been through an automated service. He told me he could put me back through to the automated service and he did. The voice asked for my cell phone number. After I had entered it, another voice said"Thank you for calling Verizon wireless," and disconnected the call. So, I had to call back again later. I found out Verizon is no longer going to be accepting direct payments over the phone. They want me sign up for auto-pay, which I hate. I don't like the idea of money leaving my account without me doing anything. So I will have to go back to writing checks. At least until I can find another wireless provider that does take direct payments over the phone, if any of them still do... | cerealkiller  
| | #41 posted October 26, 2009 at 1:31pm (EST) |
I agree. I hate auto-pay. It's just a scam that benefits THEM, not you. You have to pay attention and track what day every month things come out, etc. More work for you. And, yes, paydays don't always hit exactly in sync with bills. Sometimes I pay bills early and sometimes a few day late. I don't have any bills where there is a penalty if it isn't in exactly on the day due. I only have my auto insurance set up for auto-pay because they give me a discount for that. Otherwise I'd never use that feature. My other creditors keep advertising to "make life easier" by signing up for auto-pay. No way. | |
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